Shipping Policy

Thank you for visiting and shopping at [Your Store Name]. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

• All orders are processed within [1–2] business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Estimated Delivery Time	Cost
Standard Delivery	[3–5] business days	[e.g., Rs. 200 / Free]
Express Delivery	[1–2] business days	[e.g., Rs. 500]
Free Shipping	[3–5] business days	Free on orders over [e.g., Rs. 3,000]

3. Order Tracking

Once your order has shipped, you will receive an email or SMS containing a tracking number and a link to track your parcel. Please allow 24 hours for the tracking information to become active.

4. Cash on Delivery (COD) Orders

• For Cash on Delivery orders, please ensure someone is available at the provided delivery address to receive the parcel and make the payment.

• Our courier partner will attempt delivery up to [2 or 3] times. If the delivery is unsuccessful, the order will be returned to us.

5. Damaged, Lost, or Delayed Parcels

• Delayed Delivery: While we strive to deliver your orders on time, unexpected courier delays or extreme weather conditions may occasionally cause delays.

• Damaged Items: If your package arrives damaged, please take photos/videos immediately and contact our customer support team within 24–48 hours so we can resolve it for you.

6. International Shipping (Optional)

(Note: Remove this section if you only ship locally)

• We offer international shipping to selected countries.

• International delivery typically takes [7–14] business days.

• Customs, Duties, and Taxes: [Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

7. Contact Information

If you have any questions about the status of your order or our Shipping Policy, feel free to contact us:

• Email: mbsmart786@gmail.com

• Phone / WhatsApp: 03147115488

• Business Hours: [e.g., Mon–Sat, 9:00 AM – 6:00 PM